Refund policy

Returns Policy
Aston Espresso Machines prides itself in its great customer service and flexibility. We allow customers to return most eligible product/s purchased within 30 days of receipt (some examples of non-eligible products include perishables, consumables and any other products that the law exempts). Items purchased wanting to be returned must be in line with our policies. Details are available on request.
Some products are not covered in our returns policy such as consumables or perishables. These products are outside the scope of returns due to the very nature of the products. Food, drink and other perishable products cannot be returned.
All our electrical products will come fitted with a UK plug or EU Plug which may require an adaptor, any information not on our website should be requested prior to purchase if you are unsure. We cannot accept liability for a machine not compatible with your local power requirements. All machines will be compatible to be used in the UK but may require adaptations for use anywhere else.
To process a return, you must fill in a returns form available on request from our sales admin team. Aston Espresso Machines will then send over a returns authorisation to be attached to the return.
Returns are subject to approval. Under fair circumstances, returns will be approved and processed, for trade customers, returns are accepted for change of mind, but a restocking fee of up to 20% may apply. Consumer rights do not apply to Business-to-Business orders via a trade account. However, we will be fair to all trade customers where possible at the discretion of management.