Terms of service

By placing an order at Aston Espresso Machines you agree to all of our terms & conditions presented on this page. We have covered our terms & conditions in categories below for your convenience. Please read our terms & conditions fully as we cover in detail the coverage for warranties, installation, our privacy policy and other website and non-website related conditions.
Warranty
Various Machine Warranty options may be available to choose as a free or paid add-on. Please refer to Aston Espresso Machines for details of coverage and what’s included.Aston Espresso Machines warranties are available for specific goods that are supplied to a UK mainland address – this will include any warranty add-on selected by you at the point of ordering. No other warranty will be given unless specified (this does not apply to the standard manufacturer warranties). All machine warranties will be valid immediately from the date of invoice, provided that the products have been correctly installed, serviced and maintained in accordance with the manufacturer’s specification and used correctly in accordance with the manufacturer’s manuals and/or instructions.Products sold with a “return to base” warranty are subject to the responsibility of the customer to both return the goods to our workshop and arrange the goods to be delivered back. Alternatively, we can arrange collection and delivery of the goods using our trusted couriers, however, this will be at the expense of the customer.Warranties do not cover normal wear and tear or where the goods have not been used for the purpose for which they were intended by the manufacturer. Negligence and incorrect use will automatically void any warranties at the customer’s own expense. Refunds will not be issued for add-on warranties that have been invalidated due to any of the above reasons.If the equipment is found to be covered under warranty, subject to the applicable terms & conditions, Aston Espresso Machines will honour for the equipment to be repaired on-site or in our workshop depending on the selected warranty add-on conditions.Any on-site or extended warranty is given to the original purchaser of the goods, registered only to the delivery address on your order and is not transferable.Warranties will not apply if the goods have been altered, damaged, misused or disassembled, or if any of the seals have been broken or tampered with or where the goods have been damaged by smoke, fire or water. This warranty will also be void if the breakdown is due to lime scale and other stated reasons for invalidation.
Warranty Inspections
In the event of a failure or breakdown of the goods supplied within the warranty period, you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period. Aston Espresso Machines will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.
Following notification of an issue or defect, technical advice may be offered as a solution to rectify basic issues. If technical advice cannot enable you to correct the issue, Aston Espresso Machines will arrange to have the equipment returned to our service centre for examination. Our authorised engineer will then advise you whether or not the defect or failure notified falls under the terms of this warranty. If the defect or failure does not fall within the terms of this warranty you will be charged for our authorised engineer’s time. If you then instruct us to carry out the repairs advised you will be responsible for the payment of all charges for parts and labour. Aston Espresso Machines will not accept any responsibility for the costs of any repairs not covered by the terms specified in the warranty.
We reserve the right to require a debit or credit card or other payment in advance of £125+VAT before arranging a warranty inspection. The payment will be refunded if the fault is covered by the warranty but we will retain the payment if the fault or defect is not covered by warranty or the fault has been caused by incorrect installation, damage, misuse or lack of maintenance including descaling, cleaning and any other reason mentioned above.
If the defect or failure of the goods falls within the terms of this warranty, we will repair the goods or replace them at our discretion.
All inspections and repairs carried out during the warranty period must be carried out by an engineer authorised by Aston Espresso Machines. Any work carried out by anyone other than our authorised engineer will immediately invalidate this warranty whether or not the fault or defect would otherwise be covered by the terms of this warranty and Aston Espresso Machines will accept no responsibility in respect of any charges for labour, parts or repairs carried out by anyone other than our authorised engineers.
Aston Espresso Machines will not under any circumstances accept any liability or responsibility for any loss of goods, trade, product or any other consequential loss which might arise out of or as a result of any defect or failure of the goods supplied.
Warranty & maintenance cover will not cover any abuse, misuse, negligence or non-cleaning related service visits.
Aston Espresso Machines will not under any circumstances accept any liability for call out charges or for charges for repairs where no fault has been found with the goods supplied or where the fault is not covered by this warranty or where the call out charge or repair charges is submitted by anyone other than our authorised engineer.
Nothing in this warranty will serve to increase or extend the warranty given to Aston Espresso Machines by the manufacturer of the goods supplied and the liability under this warranty is limited in scope and extent to the terms of the warranty given to us by the manufacturer of the goods supplied.
Machine Installation
Installation options may be available to choose for certain models and the service will be offered as an add-on option. Please refer to Aston Espresso Machines for details of coverage and what’s included.
Machine installations are subject to the selected add-on at the time of purchase and is dependent on the additional add-ons and individual product purchased. Coverage of installation is UK Mainland only. An installation booking can take up to 14 days subject to the customer’s address, type of machine and required service/s. Installations can only take place if the premise of installation is completely prepared in apparatus and all other requirements. If an Aston Espresso Machines installer reaches the premise to find the requirements incomplete. The installation will not be refunded and an admin fee will be payable for a second installation booking to be made. Requirements for installation will be covered in detail and will be re-enforced by our engineers who will be in touch shortly after the customers purchase date.
All our machines will come fitted with a UK plug or EU Plug which may require an adaptor, any information not on our website should be requested prior to purchase if a customer is unsure. If you will be installing the equipment outside the UK, you may require certain power changes to be made due to differences across the world. We cannot accept liability for a machine not compatible with your local power requirements.
Any installation done by the customer or engineer may void warranty if installed incorrectly, this is why we recommend approved engineers or our own